Support
We’re here to help. Most questions are answered below.
Email us
Write to kamran@kamrancreation.com. Please include the email address on your account and a short description of the issue. We aim to reply within two business days.
In the app
Go to More → Support to send us a message and follow the replies right in the app.
Need help right now? Building Unity isn’t equipped for emergencies. If you or your partner are in immediate danger, call 911 or your local emergency number. In the U.S., call or text 988 for the Suicide & Crisis Lifeline (24/7), or call the National Domestic Violence Hotline at 1-800-799-7233 (or text START to 88788). In the app, these are always available under Activities → Conflict Resolution → Need More Support?
Frequently asked questions
How do I pair with my partner?
Each of you needs your own account on your own phone. Then:
- One partner completes setup (choosing Self-Guided or Working With a Therapist). The app then shows an eight-character invitation code.
- Tap Copy Code and send it to your partner.
- Your partner creates an account and, on the “How would you like to begin?” screen, taps Already have a partner’s invite code?, enters the code, and taps Connect.
You can check your connection status any time in More → Settings → Couple Connection.
My invite code isn’t working
- Codes are eight characters. They never contain the easily confused characters 0, O, 1, I, or L, so if you see something that looks like one of those, it’s a different letter or number.
- Make sure you’re entering a partner code on the partner screen, and a therapist code on the therapist screen.
- If your partner hasn’t joined yet, you can create a fresh code in More → Settings → Couple Connection → Generate Invitation Code.
- Still stuck? Email kamran@kamrancreation.com.
How do I connect with my therapist?
Your therapist or their practice will give you an invitation code. During setup, choose Working With a Therapist, enter the code, and tap Connect. Then invite your partner with the code the app shows you.
Once connected, you can message your therapist from More → Settings → Therapist Connection and see assigned exercises under Activities → Homework. If you already finished setup self-guided and now want to connect a therapist, email us and we’ll help.
What can my therapist see?
Only what you allow. In More → Settings → Consent Management you can turn sharing on or off for daily check-ins, assessment results, goals, and the relationship dashboard. Private journal entries are never shared. Messages and homework are shared with your therapist by nature. If you use the AI companion, AI-generated responses for your couple are also visible to your connected therapist.
I forgot my password
On the sign-in screen, tap Forgot password?, enter your account email, and follow the link we send you. Check your spam folder if it doesn’t arrive within a few minutes. To change a password you know, go to More → Settings → Security → Change Password.
How do I turn Face ID lock on or off?
Go to More → Settings → Security and toggle Biometric Unlock. When it’s on, the app asks for Face ID (or Touch ID, or your device passcode) when you reopen it. Face ID is handled entirely by your iPhone; we never receive your biometric data.
If Face ID fails, you can use your device passcode. If the option is unavailable, check that Face ID is set up in iOS Settings and that Building Unity is allowed to use it under iOS Settings → Face ID & Passcode → Other Apps.
How do I change notifications?
Go to More → Settings → Notifications to choose which reminders you get. You can also turn off all notifications for Building Unity in iOS Settings.
How do I delete my account?
Go to More → Settings → Privacy & Legal → Delete My Account, enter your password, confirm, and tap Permanently Delete My Account. You can also email kamran@kamrancreation.com. See Delete your account for details.
Does Building Unity cost anything?
No. The app is free right now and has no in-app purchases. Premium plans and a marketplace are marked “coming soon” in the app.